Refund policy
REFUND & RETURN POLICY — ALIGNMENT911 Operated by Cosmos Vybz LLC | www.alignment911.com
Our Commitment We want you to be completely satisfied with your Alignment911 purchase. If something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery on eligible items. To qualify, your item must be:
- Unused and in its original condition
- In original packaging with all tags attached
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items For hygiene and safety reasons, the following are final sale and cannot be returned:
- Worn or used activewear (sports bras, leggings, shapewear)
- Used compression sleeves, knee braces, back braces, or support belts
- Opened or used pillows and cushions (knee pillows, lumbar cushions, neck pillows)
How to Start a Return Contact us at info@alignment911.com with your order number and reason for return. Do not send items back without first receiving return authorization — unauthorized returns will not be accepted.
Return Shipping We provide a prepaid return label for all approved returns. Instructions will be emailed to you once your return is authorized.
Refunds Once your return is received and inspected, we will notify you of approval or rejection within 3 business days. Approved refunds are processed to your original payment method within 5–10 business days. Please allow additional time for your bank to post the credit.
Damaged or Incorrect Items If your item arrives damaged, defective, or incorrect, contact us at info@alignment911.com within 7 days of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping.
Original Shipping Charges Original shipping costs are non-refundable, except in cases of damaged, defective, or incorrect items.
Contact 📧 info@alignment911.com | 📞 (832) 463-1545 Monday–Friday, 9:00 AM–5:00 PM CST Cosmos Vybz LLC DBA Alignment911 | 9115 FM 723 Rd, Ste 550 #2160, Richmond TX 77406